Crisis Response Programs
Willow Rock Crisis Stabilization Unit
Willow Rock Center is an adolescent crisis stabilization and treatment facility provided through a partnership among Seneca Family of Agencies (SFA), Telecare Corporation, and Alameda County Behavioral Health Care Services. Willow Rock Center has three complementary levels of programs: a 23-hour crisis stabilization unit (SFA), an inpatient psychiatric program (Telecare), and a short-term outpatient mental health program (SFA). Seneca’s Crisis Stabilization Unit (CSU) is the front-end of the continuum of care providing each youth with multi-disciplinary risk assessment to determine level of care. The CSU provides mental health interventions necessary to divert from hospitalization adolescents who may be safely discharged to the community. Youth who require inpatient psychiatric services are transferred to the inpatient facility when needed.
The Crisis Stabilization Unit staff and inpatient staff provide a safe and nurturing environment as they assist youth in regaining the stability necessary to safely return home or to a community-based placement. Youth being discharged from the CSU or Telecare inpatient psychiatric program may receive short-term outpatient mental health services until they are linked to community based mental health services.
Mobile Response Team
Mobile Response Teams (MRT) support families in serious distress with immediate crisis intervention and mental health services. The teams travel to wherever the youth and family may be in the community, in order to provide effective intervention at the height of the crisis. MRT services can occur in family homes, schools, hospitals, or other community and residential settings. Therapeutic interventions by the teams are primarily centered on assessing the immediate safety needs of the family, stabilizing the youth in crisis, and providing assistance and support to the caregivers. Follow-up linkage services are provided in order to ensure youth and family connections with longer-term mental health services, if needed.
Skills, Transitions, Exploration and Progress (STEP) Program
|The STEP Programs are a partnership between Kaiser Permanente and Seneca Family of Agencies to provide Partial Hospitalization Program services for youth, ages 12-17. The goal of the STEP programs is to provide intensive, short-term and stabilization services enabling clients to reintegrate into school and the community with lower levels of outpatient mental health treatment.
Youth attend the STEP Program six hours each day, for an average of ten days. STEP clients participate in daily groups, attend two family therapy sessions, meet with a psychiatrist, and receive case management and medication management services.
- Daily therapeutic groups led by a multi-disciplinary treatment team
- Group topics include skill development in distress tolerance, interpersonal communication, mind-body connection, mindfulness, psychoeducation, and other means of self-care
- Individual therapy services as needed
- Structured and individualized treatment interventions
- Medication management
- Discharge planning
- Calm, supervised, and supportive environment
- Focus on individual education needs
- Daily lunches and snacks
Seneca provides the STEP Program at our Olivera campus in Concord, California and at our Irvington campus in Fremont, California. For more information on the STEP Program, please contact STEP@senecacenter.org. You may also call (510) 381-5188 for more program information or to make a referral.