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Program Overview

The Intensive Case Management (ICM) Program is a short-term, community based, intensive case management service geared at serving youth on probation in the Alameda County Collaborative Court. The goals of the program are to reduce youth’s involvement in the juvenile justice system, help stabilize youth in the community, and enhance youth and families’ formal and informal support networks by linking them with community resources.

Population and Referral Process

Probation youth who are accepted to the Collaborative Court are eligible to receive services from Seneca’s Alameda ICM program. Youth can be referred to Collaborative Court by a probation officer, lawyer, or service provider. Length of service averages six to twelve months and is provided multiple times a week, depending on each family’s needs. Services are provided at locations and times that are most convenient for families, including evenings and weekends.


The Alameda ICM Program staffing structure consists of three distinct positions:

Care Coordinator: This position is a Master’s-level clinician who provides facilitation, case management, therapeutic intervention, permanency work, and crisis response.

Support Counselor: This position is a Bachelor’s-level counselor who teams up with the Care Coordinator on each case. The Support Counselor acts as a behavioral coach and mentor and works one-on-one with the youth and provides crisis response.

Family Partner: This position is a parent mentor providing support and advocacy to the caregiver. Family Partners have the unique qualification of having lived their own experience of having a child in the juvenile justice system, so are able to identify with the caregivers on a peer level. The Family Partner also provides crisis response to the family.

All clients are assigned a Care Coordinator but not all receive Support Counselor and Family Partner services; this decision is based on the needs and desire of the client and family.

Alameda ICM staff meet weekly with clients and caregivers to address goals, follow up on action items, closely manage referrals and bridge mental health services when necessary, including providing psycho-education and skill building.

The Alameda ICM program also has on-call staff available to families 24 hours a day, seven days a week, through a crisis support line. On-call staff provide support through debriefing, assessment, behavioral intervention coaching and in person support through on call staff as needed.

ICM Principles:

The following principles inform the Alameda ICM treatment approach:

  • Family-Focused: Interventions and services will recognize that the family is both the primary support system for the youth, and the expert on their own strengths and needs.
  • Individually Tailored and Multi-System Perspective: Services will meet the individual needs of the youth and family and services are planned in collaboration with all systems involved in the youth’s life.
  • Strengths-Based: All individuals, families, and systems have strengths. Interventions will leverage these strengths and build upon them. It is understood that individuals and families are doing the best they can with what they have.
  • Sustainability: Interventions will be sustainable for the family after services have ended. This means they are culturally competent, developmentally appropriate, and match the family’s values.
  • Goal-Focused: Interventions will be well defined and clearly linked to the goals of treatment.


For further information about ICM, please contact:

Easa Camorongan
Program Director